Find answers to common questions about our products, ordering, shipping, and policies.
🧬 Products and Quality
Research Use Only (RUO) means our products are intended exclusively for in-vitro laboratory research and scientific study. They are not FDA approved and are not intended for human consumption, veterinary use, or any clinical or diagnostic application.
All NexPhase Labs compounds meet a minimum of 99% purity. Purity is verified through HPLC and mass spectrometry testing conducted by third-party laboratories. A full Certificate of Analysis is included with every order.
A Certificate of Analysis is a document that confirms the identity, purity, and quality of a compound based on third-party laboratory testing. It includes HPLC data, mass spectrometry results, lot number, and testing methodology. A COA is included with every NexPhase Labs order at no additional charge.
No. NexPhase Labs does not provide reconstitution instructions, dosing guidance, or any information related to human or animal use. Our support team is available for order and shipping inquiries only.
🛒 Ordering
Products are available to qualified researchers, licensed laboratories, and research institutions. You must be 21 years of age or older to purchase. By completing a purchase you confirm you meet these requirements and will use all products solely for lawful in-vitro laboratory research.
If you need to cancel or modify your order please contact us immediately at support@nexphaselabs.net. We can only make changes before the order has been processed and shipped.
Yes. Please contact us at support@nexphaselabs.net with the subject line “Wholesale Inquiry” and include details about your institution and the compounds you are interested in.
📦 Shipping
Orders placed before 5:00 PM PST on business days are typically processed and shipped the same day. We offer standard shipping (3 to 7 business days) and expedited 2-day shipping. Orders over $250 qualify for free 2-day shipping.
Currently NexPhase Labs ships to domestic U.S. addresses only. We do not offer international shipping at this time.
Once your order ships you will receive an email with your tracking number and carrier information. If you did not receive a tracking email within 1 business day check your spam folder or contact us at support@nexphaselabs.net.
↩️ Returns and Refunds
We offer a 30-day satisfaction guarantee on eligible unopened, unused products in their original sealed packaging. Contact us at support@nexphaselabs.net to initiate a return.
Email us at support@nexphaselabs.net within 48 hours of delivery with photographs of the item and packaging. We will provide a replacement or full refund at no cost to you.
⚖️ Compliance and Legal
No. All products sold by NexPhase Labs are not FDA approved and are sold exclusively as Research Use Only compounds for in-vitro laboratory research purposes only.
No. Under no circumstances are NexPhase Labs products intended for human or animal use of any kind. Products are for in-vitro laboratory research only. Misuse is a violation of our Terms of Service and may violate applicable laws.
Still have a question?
Our support team is available Monday through Friday and responds within 1 business day.